How Can We Help?

We'd love to help you in your search to schedule a cleaning.

Pricing & Policies

  • How much do you charge?

    We are completely transparent about our pricing. We don't require a walk through like other companies. Our pricing is based on your number of bedrooms and bathrooms in your home. We want to help you save time. Fill out the booking form to see the exact price for your clean home right now.

  • Will I get the same cleaners every time?

    We want to build a friendly, professional relationship with you. That's why when you book a regular clean we always send the same cleaning professionals to your home. If your assigned team members schedule a vacation or get sick on a day that conflicts with your scheduled cleaning, you will be notified and another skilled team will complete you cleaning (unless requested otherwise).

  • What time will my cleaners arrive?

    When you book your cleaning you get to choose a 1-hour window that fits your schedule. We guarantee that our cleaners will arrive within that window.

  • Are there any fees?

    The only fee we have is $60 for cancelling your booking within 24 hours of your schedule cleaning. But we give half the fee back, as a credit towards your next cleaning, if you re-book with us.

  • What are your core values?

    Demonstrate Discipline: We're early, we behave professionally and we follow simple cleaning systems to effectively and efficiently satisfy your needs.
    Constantly Improve: We follow the Japanese Kaizen theory.
    Radical Transparency: We communicate every step of the way during our services. You will be aware of our policies, pricing and cleaning status at all times.
    Enjoy Life: Smile, be respectful and enjoy the satisfaction of a job well done. The result is always a smile on your face.

Trust Hudson House Cleaning

  • Are your cleaners insured?

    We are insured through Hiscox with a comprehensive policy that protects you from blundering brooms. This policy ensures total peace of mind if any accidents were to happen during our service.

  • What is your hiring process?

    Our trusted staff go through a 5-step vetting process that continues beyond the day they become a part of our family. From the initial phone interview to the continued customer feedback monitoring, we ensure that each professional is experienced, reliable and friendly.

  • Are your Cleaners taken care of?

    Indubitably. How do you think we get top-rated professionals to be a part of our team? They are paid above market value and a flexible schedule allows them to maintain their family responsibilities.

  • What happens if something goes wrong during my cleaning?

    We understand that accidents do happen and we will always do our best to make it right. We will notify you as soon as it happens and you will be properly compensated for any property damage that our professionals may cause.

  • Do I have to sign a contract?

    Absolutely not. We have designed an automated cleaning service to subtract stress from your life. No contracts means you have the freedom to cancel our services any time that we stop meeting your needs.

  • Is my billing information secure?

    Our payment processor is provided by Stripe, which services over 100,000+ large companies such as: Under Armour, Target, Lyft and Shopify. Their systems are SSL-encrypted and PCL compliant which provides your important information with the best security.

Cleaning Service

  • What's included in a cleaning?

    Each professional follows a strict routine to ensure that no spots are missed. Additionally, feel free to contact us or leave notes in your account after checkout for special requests.
    Note: To ensure the safety of our professionals we cannot perform the following: cleaning that requires climbing on ladders, pet waste removal, deep stain removal, cleaning of blood, insect and pest removal and items that require heavy lifting.

  • I only want specific rooms cleaned. Am I still able to book?

    Yes, we've designed our booking to be completely customizable. Please only put the number of bedrooms and/or bathrooms that you would want cleaned during your booking. Then you can explain in the comment section, let us know when we arrive or contact us.

  • Do you provide all the cleaning supplies?

    Yes, our cleaning teams know the best products and how to use them. However, we're happy to use any specialty products you may prefer (customer provided).

  • Do I need to be present for my scheduled cleaning?

    No, you should be out enjoying all your new free time. We do suggest that you are present for the initial clean to show us around the property and any areas you'd like us to focus on, but we understand that isn't always possible.

Guarantees

  • Hudson House Cleaning's 100% Satisfaction Guarantee

    Let us know if we ever miss a spot, within 12 hours, and we will come back to your residence, within 24 hours, to re-clean any area that you are unsatisfied with. If you still aren't satisfied, then you will get your money back, no questions asked.

  • Hudson House Cleaning's Peace-of-Mind Guarantee

    We never no-call no-show, but if we do, the next cleaning is on us. Punctuality is very important to us. Our goal is to give you the peace-of-mind that you cleaning will be completed at the time you scheduled.

  • Hudson House Cleaning's Punctual Guarantee

    We arrive within the 1-hour window you scheduled or you receive 10% off your next cleaning.

Still Have Questions?

Please fill out the form below to contact us directly.